Court Order & Subpoena Policy
About this policy: This Court Order & Subpoena Policy is provided by A+ Hosting Inc., a Nevada corporation, and applies to all services purchased through any of our three brand websites: APlusHosting.com, ServerPoint.com, and ColossusCloud.com. The terms below apply identically regardless of which brand website you signed up through. References to "we", "us", or "our" in this document mean A+ Hosting Inc.
A+ Hosting Inc. ("we", "us", "our") is committed to protecting the privacy and rights of our customers while cooperating with law enforcement and regulatory authorities as required by law. This page explains how we handle legal requests for customer information.
We cannot and will not share customer or account information except under limited circumstances when required by law or legal process properly served on A+ Hosting Inc. or one of our affiliates.
A+ Hosting Inc. reserves the sole right to determine the laws that it is subject to and whether it has been properly served.
Nothing in this policy creates third-party rights or contractual obligations between A+ Hosting Inc., its customers, and/or third parties.
1. Types of requests
A+ Hosting Inc. will comply with valid U.S. legal process directed to us, including: (a) subpoenas issued by any U.S. federal court, by a U.S. federal or state grand jury, or by an administrative agency with subpoena authority; (b) court orders, including orders issued under 18 U.S.C. § 2703(d); (c) search warrants supported by probable cause; (d) National Security Letters (NSLs) and orders issued under the Foreign Intelligence Surveillance Act (FISA), to the extent we are required to comply; and (e) preservation and emergency-disclosure requests, as set out in §4 and §5 below.
Valid subpoenas are those issued by any U.S. federal court or the courts of the State of Nevada, or any other State in which A+ Hosting Inc. has qualified to do business. All court orders must be in English or have an accompanying certified translation of the order into English.
2. Criminal subpoenas and court orders
A valid U.S. subpoena or court order issued in connection with a criminal matter must be addressed to A+ Hosting Inc. and served in accordance with applicable federal or state rules of procedure. Service should be directed to the address in Section 7.
Until we receive valid legal process, we will neither confirm nor deny the existence of any account and will not release any customer information.
Where the issuing agency is able to provide background showing how the customer information requested relates to the underlying matter, that documentation may help us respond more efficiently, but we do not require it where the subpoena or court order is valid on its face.
Policy regarding electronic communications
A+ Hosting Inc. complies with the Electronic Communications Privacy Act, 18 U.S.C. §2701 et seq., which prohibits an electronic communications service provider from producing the contents of electronic communications, even pursuant to subpoena or court order, except in limited circumstances. Accordingly, except as required by an order issued in accordance with that Act, A+ Hosting Inc. will not produce the content of email messages or other electronic communications that may reside on our servers. Whether or not we provide a customer advance notice of any such disclosure will be governed by the terms of the order.
Fees for criminal subpoena compliance
A+ Hosting Inc. reserves the right to charge the person or entity submitting a criminal subpoena or court order for the costs associated with compliance, whenever the requesting government agency and the nature of the request permit reimbursement. Payment must be made within thirty (30) days from the date of receipt of the invoice. Checks should be made payable to A+ Hosting Inc. We reserve the right to require payment in advance of releasing the requested information.
Our criminal subpoena compliance fees are:
- Research: hourly rate, varying with the complexity of the request and the level of management or technical involvement required
- Shipping and courier services: at cost, as billed
- Copies: $0.50 per page
3. Civil subpoenas and court orders
If you are seeking customer information in connection with a civil legal matter, you must serve A+ Hosting Inc. with a valid subpoena. Valid civil subpoenas are those issued by (a) any U.S. federal court, or (b) the courts of the State of Nevada, or any other State in which A+ Hosting Inc. has qualified to do business. We may, in our sole discretion and in limited circumstances, respond to a civil subpoena issued by a state or local court outside of these jurisdictions. We will not respond to civil subpoenas or analogous discovery mechanisms issued by courts outside of the United States.
Service must be directed to the address in Section 7 and made in accordance with applicable federal or state rules of procedure.
Background documentation
We may request a copy of the complaint and any supporting documentation showing how the requested customer information relates to the pending matter. We may decline to act on a civil subpoena that fails to demonstrate this connection.
Fees for civil subpoena compliance
A+ Hosting Inc. will charge the person or entity submitting the civil subpoena for the costs associated with compliance. Payment must be made within thirty (30) days from the date of receipt of the invoice. Checks should be made payable to A+ Hosting Inc. We reserve the right to require payment in advance of releasing the requested information.
Our civil subpoena compliance fees are:
- Research: $150.00 per hour
- Shipping and courier services: at cost, as billed
- Copies: $0.50 per page
4. Preservation requests
In accordance with 18 U.S.C. § 2703(f), A+ Hosting Inc. will preserve records and other evidence in its possession for ninety (90) days upon receipt of a valid preservation request from a law enforcement agency. This period may be extended for one additional ninety (90) day period upon a renewed request. Preservation requests should be submitted in writing by mail to the address in Section 7, and should identify the account(s) and the investigating agency.
5. Emergency requests
We do not disclose customer information without valid legal process. Law enforcement agencies seeking information in an emergency are expected to obtain and serve a subpoena, court order, or search warrant in accordance with applicable law. As a narrow exception, A+ Hosting Inc. may voluntarily disclose information to law enforcement, in its sole discretion and without legal process, where we believe in good faith that an emergency involving imminent danger of death or serious physical injury requires disclosure without delay, in accordance with 18 U.S.C. § 2702(b)(8) and § 2702(c)(4).
6. Others
A. Naming A+ Hosting Inc. in a legal action
You are not required to name A+ Hosting Inc. as a party in your underlying legal action in order to seek a subpoena or court order for customer information. Subpoenas served on A+ Hosting Inc. are treated as third-party discovery in accordance with applicable rules of procedure.
B. Accuracy of customer information required
While A+ Hosting Inc. does not require that the name of a customer protected by our privacy services be listed in a court order or subpoena, we do require that the details set forth in the legal process be accurate and sufficient to specifically identify a single A+ Hosting Inc. customer. Where a customer name is provided, it must correspond to the actual account holder of record. Identifiers must be sufficient on their own to identify one account, and an IP address provided in isolation will not be accepted, as multiple customers may operate behind a single IP address on our infrastructure.
C. UDRP complaints and proceedings
A+ Hosting Inc. is an ICANN-accredited registrar and complies with the Uniform Domain-Name Dispute-Resolution Policy (UDRP) set forth by ICANN. If you have filed a UDRP-related claim involving a domain registered through us, you may submit a copy of the filed claim through the contact channels described in this policy to provide notice of the dispute. We do not adjudicate UDRP disputes outside of the procedures established by ICANN-approved dispute resolution providers.
D. Requests for domain registrant information
A+ Hosting Inc. handles requests for domain registrant information in accordance with ICANN guidelines, applicable registry rules for non-ICANN-governed domains, and applicable privacy laws. All requests for registrant information are evaluated against these requirements.
A+ Hosting Inc. may charge the requesting party for the time spent reviewing and acting on requests for domain registrant information. Fees are billed on the same basis as civil subpoena compliance (see §3), and we reserve the right to require payment in advance of action.
E. Customers using privacy services
A+ Hosting Inc. will not disclose the identity of a customer who is protected by privacy services offered by A+ Hosting Inc., unless specifically required by a valid U.S. court order or subpoena, or as set forth in §6-D (Requests for domain registrant information).
F. Settlements and domain transfers
As a general rule, customers may settle disputes over a domain or website privately, without involving A+ Hosting Inc., and a transfer of ownership may be carried out by the controlling party through their account panel.
In limited circumstances, parties may request A+ Hosting Inc.'s assistance in effecting a transfer to a new owner pursuant to a settlement agreement. Where our assistance is sought, we will require, at a minimum, a copy of the executed settlement agreement, which must: (i) arise out of pending litigation; (ii) bear notarized signatures from each party; (iii) identify each affected domain name; and (iv) include a representation that the underlying litigation will be dismissed with prejudice.
A+ Hosting Inc. reserves the right to require one or more parties to execute an indemnification agreement in our favor as a condition of acting on a settlement-related transfer request.
A+ Hosting Inc. may charge the requesting party for the time spent reviewing, authenticating, and acting on settlement agreements and related transfer requests. Fees are billed on the same basis as civil subpoena compliance (see §3), and we reserve the right to require payment in advance of action.
G. Non-U.S. court orders and subpoenas
Unless governed by ICANN regulations or other treaties or acts to which A+ Hosting Inc. may be subject, all court orders and subpoenas must be issued by a U.S. court or U.S. law enforcement entity. Legal process from outside the United States must be domesticated through appropriate U.S. channels, such as a Mutual Legal Assistance Treaty (MLAT) request. Where ICANN regulations or applicable treaties or acts govern, A+ Hosting Inc. may comply with foreign legal process in its sole discretion.
A+ Hosting Inc. may charge the requesting party for the time spent reviewing, authenticating, and acting on non-U.S. court orders or subpoenas. Fees are billed on the same basis as civil subpoena compliance (see §3), and we reserve the right to require payment in advance of action.
H. Bankruptcy and receiverships
Where a domain, website, or account hosted with A+ Hosting Inc. becomes subject to a bankruptcy proceeding or a court-appointed receivership, we ask that notice be provided to us as soon as practicable. Bankruptcy and receivership orders must be issued in the English language and must be capable of authentication to our reasonable satisfaction. We reserve the right to decline action on orders issued outside the United States where authenticity cannot be confirmed. Each order must identify, on an individual basis, every domain, website, or service to be separated from other assets, and must expressly state that the trustee or receiver has the authority to manage, transfer, or dispose of those assets.
A+ Hosting Inc. may charge the requesting party for the time spent reviewing, authenticating, and acting on bankruptcy or receivership orders. Fees are billed on the same basis as civil subpoena compliance (see §3), and we reserve the right to require payment in advance of action.
7. How to submit a request
Legal requests must be sent by mail to:
A+ Hosting Inc.
Attn: Legal Department
10620 S. Highlands Pkwy, Suite 110-491
Las Vegas, NV 89141
We do not accept legal requests by email, web form, fax, or telephone. Each request should identify the requesting agency, the specific account(s) at issue, and the records sought. Incomplete or overly broad requests may be challenged or returned for clarification.
8. Reservation of rights
Notwithstanding anything to the contrary in this policy, A+ Hosting Inc. reserves the right to challenge the validity of any subpoena or court order, to move to quash, to seek a protective order, or to take any other action it deems appropriate to obtain a determination from the relevant court that A+ Hosting Inc. is not required to respond to the subpoena or court order.
9. Modifications
A+ Hosting Inc. reserves the right to modify this policy at any time in its sole and absolute discretion. Modifications take effect immediately upon posting to this website.
Last Updated: May 2026